Administrator (Animal Journey Team Member)

Role Purpose The Animal Journey volunteer will provide a high standard of support through the animal adoption process. Meeting the outstanding aspects of Woodside RSPCA Leicestershire, Peterborough and Rutland. Striving to maintain, drive and go beyond compliance expectations both internally and externally, to ensure that not only our values are upheld but that we are compliant in everything we do. Whilst ensuring that our animals are the focus of our service, you will need to uphold the charity’s high standards and ensure that they are maintaining and working within current regulations and guidelines set out by the charity.

Key Responsibilities • Ensuring that you deliver an outstanding adoption experience. • Ensuring that you follow all aspects of the animal rehoming Journey outlined in the Woodside procedures and completion of the related system/ documents. • Ensuring that you deliver an outstanding customer experience. • Where necessary, escalating any resolution of customer enquiries, complaints or issues to the Animal Journey Assistant or Team Leader. • Passing on adopters Issues or concerns to the Animal journey Assistant or Team leader. • Completing and logging all adopters feedback onto relevant documentation or systems. • Meeting and greeting potential adopters on Woodside open days. • Meeting and greeting potential adopters at appointments ensuring that they are aware of next steps and booking in next appointments. • Ensuring discussions with potential adopters are logged and that all procedures are followed correctly to make sure you are in line with the regulations involved in the rehoming process.